Our Customer Service Centre is always on hand to answer any queries you may have. Below is a list of some of the most frequently asked questions.
1. | How do I order Linde’s industrial rental cylinder? |
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Currently we are issuing a limited number of industrial rental cylinders and they are subjected to approval from the business head. To request for rental cylinders, please write in formally. The letter should be printed on your company letterhead. Upon approval, you will be advised of other necessary documents that need to be submitted to us. |
2. | Where can I refill my cylinder and how long does it take? |
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Simply visit any of Linde sales centres in Bangladesh with your empty cylinders for the refilling service. You will be contacted for collection once they are refilled. The total procedure will take approximately three working days. If testing is required, the process may take longer. Our customer service officer will update you about the status so that you can collect them once they are ready. |
3. | What is the estimated timeframe to get permission from the explosive department for cylinder testing? |
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As per the local government policy, it can take up to a minimum of 20 -30 days. |
4. | Which transactions are available at the sales locations in Bangladesh? |
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We offer a comprehensive range of transactions such as purchasing, rental and refilling services at all our sales locations. |
5. | I’m a direct customer of Linde. Can I go to other re-sellers for these transactions? |
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In this case, we recommend that you consider our fixed rental scheme by signing up a contract with Linde. |
6. | Can I purchase rental cylinders from an existing customer of Linde? |
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No. Linde rental cylinders are not transferable. |
7. | Is it possible to obtain credit facility for purchasing Linde’s gases product? |
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Our gases products are generally not sold in credit. However, bulk customers can enjoy credit facility if they have an existing contract with Linde. Customers will need to complete a Linde’s credit worthiness form which must be approved by the local authorities. |
8. | How do I purchase liquid gas products from Linde? |
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Due to its cryogenic nature, liquid gas must be handled with extra care. This is why Linde can issue cryogenic containers based on a rental scheme but these containers are not for sale as we need to ensure the quality of the containers. Customer can also collect liquid gas in their own containers but prior to the filling services, your containers must be tested by Linde for compliance. |
9. | How much time does it take to receive private nitrogen, argon and liquid nitrogen - Dewar after I have submitted the container deposit? |
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This will take approximately four to five days. |
10. | Do you provide container for dry ice and liquid nitrogen - Dewar? |
No. |
11. | Can I purchase electrode directly from Linde office? |
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Yes, but this is strictly for the customer’s own consumption. For reselling, please refer to our procedure for dealership. |
12. | How do I apply for Linde Bangladesh dealership to sell electrodes in the retail market? |
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Linde Bangladesh will grant the dealership if you fulfill our requirements. First you need to send in your letter of application using your company letterhead along with the latest copy of your company’s trade license (please refer to Customer Registration for details). Following your write-in application, our customer relations officer will arrange an appointment with you for a brief discussion and an interview. Once we have verified that the requirements are met, we will extend a formal contract to you before delivering the products to you. |
13. | What is the minimum quantity of electrodes that I can purchase from Linde? |
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There is no limitation for private consumption. In the case of dealership, this will depend on the contract terms and conditions. For details, please contact your appointed officer, or our customer service centre. |
14. | Does Linde provide technical support for electrode selection or welding process? |
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Yes. Depending on your requirements, we will provide you with the necessary technical support. Please contact our customer service centre for further information. |
15. | Do you have after sales service for equipment? |
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Yes, we have after sales service facility for all equipments we supply where applicable. |
16. | Is it possible for Linde to deliver electrodes to our factory site? |
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Yes. This is subjected to the terms and conditions of the contract, offer or purchase order. |
17. | What is the minimum lead time to get a delivery after order confirmation? |
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This depends on the stock availability. For further details please contact your appointed officer or our customer service centre. |
18. | If I want to rent out gas cylinder, can I get a complete set of products and services? |
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Yes. We offer a complete solution of gas/arc welding products and services within scope. |
19. | Can we get special discount if my electrode consumption is higher? |
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Volume discount is applicable as per the following criteria:
Furthermore, you can receive varying levels of discounts depending on your contract terms and conditions. |
20. | Besides cash payment, are there other modes of payments like cheque or credit card? |
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Cheque payment is accepted after our approval, but we do not accept credit cards. |
21. | Is there a price discount scheme for medical oxygen exchange scheme (MOS) or medcial emergency oxygen (MOE)? |
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No. |
22. | Is it possible to deliver full cylinders and collect empty cylinders from us for MOS/MOE? |
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No. |
23. | What type of services do you provide for the installation of your products? |
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We provide an extensive range of services related to installation. Please discuss with our customer service officer for more information. |
24. | Can we get medical product from any reseller? |
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No. This arrangement is not available at the moment. |
25. | Can we rent emergency medical cylinder? |
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Yes. For details, please refer to new customer registration. |
26. | What is the procedure of Rental Emergency Cylinder security refund? |
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27. | Can we get the cylinder refund in cash? |
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No. |
28. | Can the rental amount be adjusted with security deposit ? |
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Yes. |
29. | Does Linde provide technical support to adjust personal or medical cylinders? |
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Yes, we can provide technical support to adjust your personal or medical cylinders at our sales centres. |
30. | What is the minimum lead time to get a delivery after order confirmation, in the case of MOS/MOE? |
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Once we have verified the information and received all relevant documents, the delivery can be expedited within one hour. |
31. | What is the procedure for lost empty cylinder received (ECR) or cash received (CR) copy? |
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An application, indemnity bond or GD is required on a case-by-case basis. |